Our Policies

Privacy Policy

Club Humidor strictly guards your private information and will never sell or offer to a third party for any reason! We only collect information you provide. Your personal information will be added to our database through an account that you may cancel at anytime. When you opt in for notifications on this site your email information will be connected to a Constant Contact database that we use to share our newsletter and other announcements. At anytime you wish to unsubscribe to these emails please follow the “unsubscribe” prompts at the bottom of the email or send your request to info@clubhumidor.com. Please allow 10 days if sending an email request to have your information removed. Club Humidor may use information you provide, likes, reviews, pages listed, etc., in an aggregated form, to evaluate and improve our products and services on this website.

Age Verification

ClubHumidor.com uses AgeChecker.net to verify the legal age of adults for all orders. Purchasers must be at least 21 years of age to place and receive orders from clubhumidor.com. On your initial order, you will be asked for a copy of your valid government issued ID to verify your age and your shipping address must match your billing address.

CLUB HUMIDOR DOES NOT SELL TO ANYONE UNDER 21 and DOES NOT SELL CIGARETTES or SMALL CIGARS ONLINE.

IF YOU ARE UNDER 21 PLEASE DO NOT USE THIS SITE

Shipping Policy

Age Verification
ClubHumidor.com uses AgeChecker.net to verify the legal age of adults for all orders. Purchasers must be at least 21 years of age to place and receive orders from clubhumidor.com. On your initial order, you will be asked for a copy of your valid government issued ID to verify your age.

Orders & Shipping
• clubhumidor.com does not sell or ship cigarettes, RYO. MYO, loose cigarette tobacco, smokeless tobacco or little cigars though this site.
• Non-tobacco or non-regulated products are also not provided to anyone under the age of 21. Modern technology will be used to verify a purchaser’s age for any order placed on this site.
• Orders placed before 2PM Monday-Thursday will typically be shipped the same day if product is available.
• Please allow for 1-7 business days for delivery.
• If items are required to be transferred from our other locations, shipping may be delayed 1-2 days.
• Orders placed Friday-Sunday, or on holidays, will be shipped on the next business day.
All orders ship via USPS or UPS Ground Services to physical addresses and will require an ADULT SIGNATURE. We are unable to ship to post office boxes.
All FIRST TIME orders MUST use the SAME Shipping BILLING address. Orders placed for shipment to an address that doesn’t match the billing address (after the first order verification) will be required to wait 14 days.
• clubhumidor.com does not ship outside of US Territories except to APO boxes. APO boxes will shipped via USPS.
• Shipments to Alaska, Hawaii, Puerto Rico or rural areas may experience a delivery delay of 1-2 days
• Orders suspect of fraud or underage sales will be immediately cancelled.
• All orders will receive a verification email and a tracking number.
• Lampe Berger fragrance refills and reed diffusers cannot be shipped to California. Orders intended to be shipped to California will be cancelled. All other states may ship by UPS Ground only. Hazmat fees may apply.
• Taxes, as required by the purchaser are the sole responsibility of the laws governing the purchaser’s state.
• Please call customer service 800-788-7185 if you need to change an order before it ships. If an order has already shipped, but needs changes, you will need to locate our RETURN POLICY.

Texas
Texas residents will be charged applicable State Sales Tax. Remittence of any taxes on orders shipped out of Texas is the responsibility of the purchaser.

Delaware
We do not ship tobacco products to Delaware.

South Dakota and Utah
clubhumidor.com does not ship tobacco products to South Dakota or Utah.

Washington
Bulk tobacco cannot be shipped to Washington State.

Shipping Fees for Standard USPS or UPS Ground.

(Non-heavy weight or Over-Sized shipments. Excludes Hawaii, Alaska & Puerto Rico)
*Expect 1-7 Business Days for delivery
Under $100.00 = $12.00
Over $100- FREE
UPS 2nd Day Air- $20 (excludes weekend delivery)
UPS Next Day Air- $50 (excludes weekend delivery)

Hawaii, Alaska & Puerto Rico-
UPS 2nd Day Air $30.00

**Shipments in value of $200 or more will be charged and insurance fee of $4.00 per package.

Over-sized, Heavy Weight Packages or Drop Shipped Items
Quote will be provided via email or by calling 800-788-8175

Standing Orders
Please call 800-788-8175 to arrange a standing order.

Return Policy

We want you to be satisfied with your purchase! If you encounter a reason to seek a refund or replacement within 10 days of purchase, please call 800-788-8175 to process your return or refund. Orders placed through clubhumidor.com may qualify for replacement or refund provided that the merchandise is returned to Club Humidor with all original packaging and promotional items intact less shipping charges. Return shipping for all items will be at the expense of the purchaser (shipments over $200 must be insured by the carrier) and should be returned to: Club Humidor Attn: Returns 7074 San Pedro Ave San Antonio, Texas 78216 • Any earned VIP Reward Points will be deducted for any refunds and/or the difference taken from lower price replacements. • Consumed, partially consumed items or pipes that have been used are not returnable or refunded. • Manufacturer warranties apply to all non-tobacco items. For assistance in utilizing a manufacture’s warranty policy, please return your item(s) to the address above.

General Terms of Agreement

• When ordering from clubhumidor.com you consent that you are of legal age to purchase tobacco products and acknowledge that a third party resource will be used to verify your age, address and identification. If your age cannot be verified, at the time of your order, you will be contacted by our shipping department. If you cannot be reached your order will be cancelled. Failure to promptly reply to verification requests may result in loss of specialty or hard-to-get items.
• Prices are subject to change without notice. Club Humidor and clubhumidor.com are not responsible for typographical errors.
• All charges will be made to your credit card at the time of shipping unless a deposit is required for special order items.
• Club Humidor reserves the right to edit, change, add or delete terms of this agreement at anytime with, or without notice.
• Please be advised that laws regarding tobacco shipments to certain US States change often. clubhumidor.com may not be able to ship to your state for a variety of reasons. If this happens to be the case, you will be notified that your order has been cancelled.
• Our site processes: Visa, Master Card, American Express, Discover and Debit cards. We utilize address verification services (AVS) to verify the address and zip code on all purchases to verify the card holder’s information. If there is a discrepancy you will be notified for correction. If your information can’t be corrected or you fail to provide authentication your order may be cancelled without notice.
• Items, graphics, text, content and language included on this site is not meant for reproduction or duplication. All rights are reserved.
• For any customer service please call 800-788-8175 for assistance or email info@clubhumidor.com