Our Policies

Privacy Policy

We are committed to protecting your privacy.

The information we collect about you helps us to clarify your needs so we can look after you better. We use this information to personalize your experience when you visit us but we do not sell this information to any other party.

1. The information we collect and what it’s used for

• Name and email
This is used to address you by name and send occasional emails.

• Marketing information
This is used to customize the information we send or present to you on our site.

We do not sell, publish or give away information to any other party that can be directly associated with you. Sometimes, we do need to share some of your data with third parties authorized to distribute your orders or process your application.

Club Humidor may use information you provide, likes, reviews, pages listed, etc., in an aggregated form, to evaluate and improve our products and services on this website.

Please be aware too, that we may be forced to disclose information to the government under certain circumstances. At our sole discretion, we reserve the right to disclose information to law enforcement or other government officials if it is demanded in connection with an investigation of fraud, intellectual property infringements, or other activity that is illegal or may expose us to legal liability.

Although we use industry standard practices to protect your privacy, we do not promise, and you should not expect, that your personally identifiable information will remain private.

Our site uses cookies to keep track of your preferences. We use cookies to deliver content specific to your interests.

We do not sell, publish or give away information that can be directly associated to you to any other party.

2. The security of your information

We are committed to protecting your privacy.

We do not sell, publish or give away any customer contact information or personal details of any kind to other parties.

3. How to change your details or opt out completely

You can opt out of receiving information from us at any point.
Simply visit our site and click “Unsubscribe” which is located in your personalized panel. To change your details, click “Edit my Info” at the bottom of the personalized panel. When you opt in for notifications on this site your email information will be connected to a Constant Contact database that we use to share our newsletter and other announcements. At anytime you wish to unsubscribe to these emails please follow the “unsubscribe” prompts at the bottom of the email or send your request to info@clubhumidor.com. Please allow 10 days if sending an email request to have your information removed.

4. Who to contact to about privacy issues

If you have any concerns regarding privacy, please send an email to info@clubhumidor.com

Age Verification

ClubHumidor.com uses AgeChecker.net to verify the legal age of adults for all orders. Purchasers must be at least 21 years of age to place and receive orders from clubhumidor.com. On your initial order, you will be asked for a copy of your valid government issued ID to verify your age and your shipping address must match your billing address.

CLUB HUMIDOR DOES NOT SELL TO ANYONE UNDER 21 and DOES NOT SELL CIGARETTES or SMALL CIGARS ONLINE.

IF YOU ARE UNDER 21 PLEASE DO NOT USE THIS SITE!

Shipping Policy

Club Humidor is the operator of https://clubhumidor.com. By placing an order through this website you will be agreeing to the terms below.
These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund. If items are required to be transferred from our other locations, shipping may be delayed 1-2 days. Orders suspect of fraud or underage sales will be immediately cancelled.

All orders ship via UPS Ground Services to physical addresses and will require an ADULT SIGNATURE. Because of this we are unable to ship to post office boxes.

1.2 Certain products not available online

clubhumidor.com does not sell or ship cigarettes, RYO. MYO, loose cigarette tobacco, smokeless tobacco or little cigars though this site. Certain regulated non-tobacco products are also not provided to anyone under the age of 21.

1.3 First Time Orders

Modern technology will be used to verify a purchaser’s age  and identity for any order placed on this site. All FIRST TIME orders MUST use the SAME SHIPPING and BILLING address. Orders placed for shipment to an address that doesn’t match the billing address (after the first order verification) may be required to wait 14 days.

1.4 Restricted Shipping

Please be advised that laws regarding tobacco shipments to certain US States change often. clubhumidor.com may not be able to ship to your state for a variety of reasons. If this happens to be the case, you will be notified that your order has been cancelled.

California

Lampe Berger lamps, fragrance refills and reed diffusers cannot be shipped to California. Orders intended to be shipped to California will be cancelled. 

All other states may ship by UPS Ground only. Hazmat fees may apply.

Delaware
We do not ship tobacco products to Delaware.

South Dakota 

We do not ship tobacco products to South Dakota.

Utah

We do not ship tobacco products to Utah.

Washington
Bulk tobacco cannot be shipped to Washington State.

US Territories

1.5 Alaska, Hawaii & Puerto Rico & Rural Areas

• Shipments to Alaska, Hawaii, Puerto Rico or rural areas may experience a delivery delay of 1-2 days.

1.6 Shipping Costs

Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.

1.7 Over-sized, Heavy Weight Packages or Drop Shipped Items
Quotes will be provided via email or by calling 800-788-8175

1.8 Delivery Terms

1.9 Transit Time Domestically

In general, domestic shipments are in transit for 3-7 days. Orders placed before 2PM Monday-Thursday will typically be shipped the same day if product is available.  If items are required to be transferred from our other locations, shipping may be delayed 1-2 days.

1.10 Dispatch Time

Orders are usually dispatched within 2 business days of payment of order.

Our warehouse operates on Monday – Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum. Orders placed Friday-Sunday, or on holidays, will be shipped on the next business day.

1.11 Change Of Delivery Address

For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

1.12 P.O. Box Shipping

Club Humidor does not ship to P.O. box addresses.

1.13 Military Address Shipping

At this time we are unable to ship to military addresses through this site.  Please call 1-800-788-8175 to make an order by phone using USPS. We are unable to offer this service using courier services.

1.14 Items Out Of Stock

If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.

1.15 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.

1.16 Tracking Notifications

Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider. All orders will receive a verification email and a tracking number.

1.17 Parcels Damaged In Transit

If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.

1.18 Taxes *Taxes, as required by the purchaser are the sole responsibility of the laws governing the purchaser’s state.

1.19 Sales Tax

Sales tax has already been applied to the price of the goods as displayed on the website cart where applicable for the state of Texas.  Customers receiving goods outside of Texas are responsible for complying with any and all tax laws within their own state.

1.20 Tobacco Tax

Customers are required to follow the taxing authorities concerning reporting and payment of tobacco tax within their own state. Tobacco tax for items shipped within Texas are the responsibility and will be paid by Club Humidor. 

1.21 Cancellations

If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.

1.22 Insurance

Parcels are insured for loss and damage up to the value as stated by the courier. Additional insurance charges may be required for higher valued items or shipments.

 

 

Return Policy

1. Return Due To Change Of Mind

We want you to be satisfied with your purchase! If you encounter a reason to seek a refund or replacement within 3 days of purchase, please call 800-788-8175 to process your return or refund. Orders placed through clubhumidor.com may qualify for replacement or refund provided that the merchandise is returned to Club Humidor with all original packaging and promotional items intact less shipping charges. .Return shipping for all items will be at the expense of the purchaser (shipments over $100 must be insured by the carrier) and should be returned to:

Club Humidor
Attn: Returns
7074 San Pedro Ave
San Antonio, Texas 78216

• Any earned VIP Reward Points will be deducted for any refunds and/or the difference taken from lower price replacements.
• Consumed, partially consumed items or pipes that have been used are not returnable or refunded.
• Manufacturer warranties apply to all non-tobacco items. For assistance in utilizing a manufacture’s warranty policy, please return your item(s) to the address above

Once returns are received and accepted, refunds will be processed to the original method of payment. We will notify you once this has been completed through email.

(Club Humidor) will refund the value of the goods returned but will NOT refund the value of any shipping paid.

1.2 Warranty Returns

Club Humidor will happily honor any valid warranty claims, provided a claim is submitted within 30 days of receipt of items. Certain products such as lighters, cutters and pipes carry a limited warranty provided by the manufacturer.  In such cases Club Humidor will refer the manufacturer’s warranty.  All XIKAR brand products must be sent through www.Xikar.com.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim.

Upon return receipt of items for warranty claims, you can expect Club Humidor to process your warranty claim within 7 days.

Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)

General Terms of Agreement

1. Consent of legal age

When ordering from clubhumidor.com you consent that you are of legal age to purchase tobacco products and acknowledge that a third party resource will be used to verify your age, address and identification. If your age cannot be verified, at the time of your order, you will be contacted by our shipping department. If you cannot be reached your order will be cancelled. Failure to promptly reply to verification requests may result in loss of specialty or hard-to-get items.

2. Prices Rewards and VIP Discounts

Prices are subject to change without notice. 

3. Rewards and VIP Discounts

Club Humidor VIP Discounts and Loyalty Rewards are not available for online purchases at this time.  Club Humidor Loyalty Rewards will not automatically be included with your online purchase nor will additional VIP Discounts apply. 

4. Right to edit this agreement

Club Humidor reserves the right to edit, change, add or delete terms of this agreement at anytime with, or without notice.

5. Charges to card

All charges will be made to your credit card at the time of order unless a deposit is required for special order items. Our site processes: Visa, Master Card, American Express, Discover and Debit cards. We utilize address verification services (AVS) to verify the address and zip code on all purchases to verify the card holder’s information. If there is a discrepancy you will be notified for correction. If your information can’t be corrected or you fail to provide authentication your order may be cancelled without notice.

6. Site info

Items, graphics, text, content and language included on this site is not meant for reproduction or duplication. All rights are reserved.

While every attempt is made to ensure all site content is accurate and current mistakes and typographical errors may occur. Club Humidor reserves the right to honor any pricing errors at its own discretion or limit purchases. Every effort will be made to insure accuracy. Images presented on the site should be considered close reflections of the actual product.

For any customer service need please call 800-788-8175 for assistance or email info@clubhumidor.com